Instability in the main services

Incident Report for Caf

Resolved

This incident has been resolved. All systems are operational.

Posted Jun 13, 2023 - 22:42 UTC

Monitoring

We are seeing an improvement in the error rates of the services. We are monitoring and working to ensure that the systems are stable again.

Posted Jun 13, 2023 - 21:46 UTC

Identified

AWS services are experiencing elevated error rates. We are actively monitoring the situation and working to stabilize our services as soon as possible.

Posted Jun 13, 2023 - 20:22 UTC

Investigating

We are experiencing some instability in our environment due to a global AWS outage.

Posted Jun 13, 2023 - 19:30 UTC

This incident affected: SDKs (Passive Face Liveness, Document Detector, Face Authenticator), Transactions (Engine, Webhooks), Profiles (Engine, Webhooks), and Web Onboarding, Trust Platform, Manual Operation.