In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 2026 - 02:00 UTC
Scheduled - We will be performing scheduled maintenance on Trust Platform and Smart Auth. During this window, up to 1 hour of intermittent unavailability may be experienced. Our engineering team will be actively monitoring throughout the process. Updates will be published as the maintenance progresses.
May 21, 202602:00-06:00 UTC
Core API
Operational
90 days ago
99.99
% uptime
Today
Transactions
Operational
90 days ago
100.0
% uptime
Today
Onboardings
Operational
90 days ago
99.99
% uptime
Today
Profiles
Operational
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
99.97
% uptime
Today
OCR
Operational
90 days ago
100.0
% uptime
Today
Face Match
Operational
90 days ago
100.0
% uptime
Today
Facial Biometrics
Operational
90 days ago
100.0
% uptime
Today
Private Faceset
Operational
90 days ago
100.0
% uptime
Today
Shared Faceset
Operational
90 days ago
100.0
% uptime
Today
Document Detector
Operational
90 days ago
100.0
% uptime
Today
Global Document Detector
Operational
90 days ago
99.85
% uptime
Today
Face Liveness
Operational
90 days ago
100.0
% uptime
Today
Face Authenticator
Operational
90 days ago
100.0
% uptime
Today
RS6
Operational
90 days ago
100.0
% uptime
Today
Global Doc Reader
Operational
90 days ago
99.82
% uptime
Today
Background Check KYC
Operational
90 days ago
99.99
% uptime
Today
[CORE-API] Consultation at Receita Federal - NEW (PF2)
Operational
90 days ago
100.0
% uptime
Today
[CORE-API] Criminal background - Federal Police
Operational
90 days ago
100.0
% uptime
Today
[CORE-API] Basic Data (PF1.1)
Operational
90 days ago
100.0
% uptime
Today
[CORE-API] KYC & Compliance (PF17)
Operational
90 days ago
100.0
% uptime
Today
[CORE-API] OFAC Sanctions List
Operational
90 days ago
100.0
% uptime
Today
[CORE-API] Phone numbers (PF13)
Operational
90 days ago
100.0
% uptime
Today
[CORE-API] Consultation at Receita Federal
Operational
90 days ago
100.0
% uptime
Today
[CORE-API] Processes with keywords (PF49)
Operational
Resolved -
This incident has been resolved. SMS delivery within the Onboardings flow is operating normally. We will publish a full post-incident summary once our review is complete.
May 19, 21:16 UTC
Monitoring -
We are monitoring an issue affecting SMS delivery for a subset of numbers within the Onboardings flow. The responsible engineering team has identified the scope of impact and is actively tracking the situation. Further updates will be published as the investigation progresses.
May 18, 18:18 UTC
Completed -
This scheduled maintenance has been cancelled. Trust Platform and Smart Auth are fully operational. No action is required.
May 19, 20:22 UTC
Scheduled -
We will be performing scheduled maintenance on Trust Platform and Smart Auth. During this 4-hour window, intermittent instability is expected, with up to 1 hour of potential unavailability. Our engineering team will be actively monitoring throughout the process.
May 15, 20:05 UTC
Completed -
The scheduled maintenance has been completed.
May 15, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 02:00 UTC
Scheduled -
We will be performing scheduled maintenance on Trust Platform and Smart Auth on May 14, 2026, from 11:00 PM to May 15, 2026, at 3:00 AM BRT (May 15, 02:00–06:00 UTC). During this window, intermittent unavailability of up to 1 hour may be experienced. Our engineering team will be actively monitoring throughout the process.
May 11, 20:05 UTC
Resolved -
This incident has been resolved. Facial Biometrics is operating normally. We will publish a full summary once our post-incident review is complete.
May 12, 21:01 UTC
Monitoring -
We have identified an issue affecting Facial Biometrics. The root cause has been identified and a fix has been applied. We are actively monitoring the service to confirm full recovery.
May 12, 16:13 UTC
Resolved -
O incidente foi resolvido e o serviço Transactions está operando normalmente. Agradecemos a compreensão de todos durante este período.
May 11, 13:24 UTC
Investigating -
Estamos investigando relatos de degradação de performance no componente Transactions. Nossa equipe já está atuando para identificar e resolver o problema. Atualizações serão publicadas conforme houver progresso.
May 8, 13:14 UTC