Resolved
This incident has been resolved.
Posted Oct 21, 2025 - 19:01 UTC
Update
Services are beeing recovery and we continue to work on reprocessing and closely monitoring the system. Based on the current recovery trend, we expect full restoration to be completed shortly.
Posted Oct 20, 2025 - 20:37 UTC
Monitoring
We are seeing early signs of recovery, and some services have already started to come back online. Our teams continue to closely monitor the situation to ensure full stability.
We will share further updates as recovery continues.
You can follow updates from AWS at: https://health.aws.amazon.com/health/status
Posted Oct 20, 2025 - 18:07 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 20, 2025 - 17:28 UTC
Identified
We are still observing elevated error rates across our services related to ongoing issues with AWS infrastructure. This instability continues to impact parts of our operations, and we are actively monitoring the situation.
Further updates will be provided as more information becomes available.
You can follow updates from AWS at: https://health.aws.amazon.com/health/status
Posted Oct 20, 2025 - 14:21 UTC
Monitoring
We are seeing initial signs of recovery across the affected services. Error rates are gradually decreasing, and system stability is improving.
We continue to monitor the environment closely and remain in contact with AWS to ensure full resolution.
Posted Oct 20, 2025 - 12:36 UTC
Identified
We have identified the root cause of the issue, which is related to an ongoing incident within AWS infrastructure. The disruption originated from service degradation in AWS components that our systems rely on.
We are continuing to monitor the recovery progress and are working closely with AWS to ensure full service restoration.
You can follow updates from AWS at: https://health.aws.amazon.com/health/status
Posted Oct 20, 2025 - 10:32 UTC
Update
We have identified service instability due to main providers issues.
Posted Oct 20, 2025 - 10:31 UTC
Investigating
We are currently investigating this issue.
Posted Oct 20, 2025 - 10:31 UTC
This incident affected: Services (OCR, Face Match, Facial Biometrics, Private Faceset, Shared Faceset, Document Detector, Face Liveness, Face Authenticator, RS6), Background Check KYB ([CORE API] Basic Data (PJ1), [CORE-API] KYC & Compliance (PJ44), [CORE API] Sintegra Data (PJ61), [CORE-API] Media Exposure + Related News (PJ67), [CORE-API] Private Restrictions List (PJ78), [CORE - API] PGFN Debtor's List (PJ94), [CORE-API] Labor Debts (PJ98), [CORE-API] OFAC Sanctions List, [CORE-API] Lawsuits with keywords (PJ49), [CORE-API] Temporary Penalties at CVM (PJ93), [GLOBAl-API] Business Identity, [GLOBAl-API] Credit Report, [CORE API] Simples Nacional Data (PJ40), [CORE-API] Associated CVM (PJ65), [CORE-API] Ownership Interest in Company (PJ90), [CORE-API] Credit Information System (PJ96), [CORE-API] KYC & Membership Compliance (PJ59), [CORE-API] Lawsuits - NEW (PJ66), [CORE-API] ANTT, [CORE-API] Credit Score (PJ87), [CORE-API] Credit Profile (PJ88), [GLOBAL API] Company search, [GLOBAL API] Company record, [GLOBAL API] Sanctions), Background Check KYC ([CORE-API] Consultation at Receita Federal - NEW (PF2), [CORE-API] Criminal background - Federal Police, [CORE-API] Basic Data (PF1.1), [CORE-API] KYC & Compliance (PF17), [CORE-API] OFAC Sanctions List, [CORE-API] Phone numbers (PF13), [CORE-API] Consultation at Receita Federal, [CORE-API] Processes with keywords (PF49), [CORE-API] Economic Relationships (PF36), [CORE-API] List of PGFN Debtors (PF94), [CORE-API] Site Data (PF32), [CORE-API] DENATRAN Driver Data + Traffic Violations, [CORE-API] Equity and Income Estimate (PF24), [CORE-API] General Table of Disabled Persons - Central Bank of Brazil (PF44), [CORE-API] CVM Associate (PF47), [CORE-API] Income Ibope (PF50), [CORE-API] Estimated Income (PF51), [CORE-API] Credit Information System (PF96), [CORE-API] Temporary Penalties at CVM (PF93), [CORE-API] Professional History (PF10), [CORE-API] Government Social Assistance (PF16), [CORE-API] Class Councils (PF37), [CORE-API] Labor Debts (PF98), [CORE-API] Civil Servant (PF34), [CORE-API] Consultation at Receita Federal - NEW (PF1.2), [CORE-API] Emails (PF11), [CORE-API] Addresses (PF12), [CORE-API] ANTT, [CORE-API] Addresses - NEW (PF77), [CORE-API] Related Persons (PF39), [CORE-API] Related Persons' Phone Numbers (PF38), [CORE-API] CNJ Deprivation of Freedom Warrant (PF90), [CORE-API] Lawsuits (PF48), [CORE-API] Related News (PF25), [CORE-API] Procedural protocols at CADE, [CORE-API] Private restriction list (PF78), [CORE-API] Sports related people (PF79), [GLOBAL-API] Adverse Media, [GLOBAL-API] PEPs, [GLOBAL-API] Sanctions, [GLOBAL API] Warnings, [GLOBAL-API] Global identity double verification, [GLOBAL-API] Global identity verification, [CORE-API] Credit Score (PF87), [CORE-API] Credit Profile (PF88), [CORE-API] People Prevented from Betting - Sports Relationship + Betting Houses + Ministry of Finance - NEW (PF80), [CORE API] Basic Data Sync, [GLOBAL API] Basic Data Sync), Core API (Transactions, Onboardings, Profiles, Services), and Web Onboarding, Trust Platform, Manual Operation, Smart Auth.