Degraded SMS Delivery — Onboardings

Incident Report for Caf

Resolved

This incident has been resolved. SMS delivery within the Onboardings flow is operating normally. We will publish a full post-incident summary once our review is complete.

Posted May 19, 2026 - 21:16 UTC

Monitoring

We are monitoring an issue affecting SMS delivery for a subset of numbers within the Onboardings flow. The responsible engineering team has identified the scope of impact and is actively tracking the situation. Further updates will be published as the investigation progresses.

Posted May 18, 2026 - 18:18 UTC

This incident affected: Core API (Onboardings).