Degraded performance in Onboarding resources
Incident Report for Caf
Resolved
This incident has been resolved.
Posted May 05, 2023 - 15:30 UTC
Update
We are continuing to monitor for any further issues.
Posted May 05, 2023 - 15:22 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 05, 2023 - 15:21 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 05, 2023 - 15:19 UTC
Update
We are continuing to investigate this issue.
Posted May 05, 2023 - 15:18 UTC
Investigating
We're experiencing an elevated reports of problems during the Onboarding process, mostly at the Document and Selfie capture stage.
Posted May 05, 2023 - 15:14 UTC
This incident affected: SDKs (Passive Face Liveness, Document Detector).